About us

Ordaraat Store is a comprehensive e-commerce platform dedicated to connecting customers in Kuwait with a wide array of local and global products. We are committed to continuously diversifying our portfolio to meet your evolving needs, all while ensuring a seamless and enjoyable digital shopping experience. Our strategic vision is to establish Ordaraat Store as a competitive leader in the online marketplace, both locally and regionally. Ordaraat Store is steadfast in its pursuit to establish itself as the preeminent e-commerce destination for premium consumer goods within the State of Kuwait. We are dedicated to delivering an unparalleled digital retail experience, characterized by operational excellence, superior product integrity, and a dependable, seamless logistics network. Our mission is to build lasting trust by consistently bridging the gap between high-quality manufacturing and the end consumer.

Quality Policy Statement

Ordaraat is dedicated to establishing itself as Kuwait’s premier destination for high-end consumer goods, distinctive home décor, and curated lifestyle essentials. We are committed to delivering an unparalleled digital shopping experience defined by superior product integrity, operational excellence, and a dependable, seamless logistics network

To realize this vision, Ordaraat adheres strictly to the following core principles:

Customer-Centric Excellence

we strive not merely to meet, but to transcend customer expectations through the meticulous curation of premium inventory and the guarantee of precise, timely fulfillment. We prioritize active engagement with our clientele, ensuring that all feedback, inquiries, and returns are managed with the utmost transparency, efficiency, and professional care.

Uncompromised Quality Standards

We enforce a rigorous vetting process for all suppliers and strategic partners to ensure that every item—across our diversified product range—satisfies stringent criteria for durability, functionality, and value. Our quality assurance extends beyond the product itself; we implement robust logistics and shipping protocols designed to maintain the absolute integrity of every package until it reaches the customer's doorstep.

Continuous Improvement & Innovation

We are fully committed to the perpetual refinement of our Quality Management System (QMS). By conducting systematic reviews of our operational workflows, website performance metrics, and supplier relationships, we actively identify and execute innovative opportunities that drive organizational growth, process efficiency, and service optimization.

Regulatory Adherence & Compliance

We pledge unwavering compliance with all applicable statutory and regulatory requirements within the State of Kuwait. This includes strict observance of consumer protection laws, digital commerce regulations, and ethical business standards, ensuring a secure and legally compliant trading environment.

Leadership Accountability

As General Manager, I assume ultimate responsibility for the implementation and efficacy of this Quality Policy. I am committed to ensuring that these principles are communicated, understood, and rigorously applied at every level of the Ordaraat organization to foster a culture of quality and accountability.