Shipping & Return

Revised Return and Refund Policy

Ordaraat Third-Party Supplier Return and Refund Policy

This policy governs the conditions under which returns, replacements, and refunds are processed for products purchased through Ordaraat, which operates as a third-party international sourcing and fulfilment service. This policy is strictly aligned with the terms and windows dictated by our global suppliers.

1. Eligibility for Return or Replacement:

A product is only eligible for return, replacement, or refund if it meets the following criteria and is reported within the required timeframe:

  • Defective or Damaged Items: The product arrived unusable, broken, faulty, or sustained damage during shipping.

  • Incorrect Items Received: The product received does not match the item description, size, or colour specified in the original order confirmation.

  • Non-Eligible Reasons: We do not accept returns or exchanges or provide refunds based on customer error, change of mind, subjective dissatisfaction, or incorrect orders placed by the customer.

2. Required Condition and Timeframe:

To be accepted, the return request must be initiated within seven (7) calendar days of the delivery date. Requests submitted after 7 days will be denied. This short timeframe is necessary to comply with the strict return windows set by our suppliers.

All returned products must strictly comply with the following conditions:

  • The product must be in original, unused, and resellable condition (unless the item is defective).

  • All original packaging, tags, manuals, accessories, and warranty cards must be intact and included.

  • The original invoice or receipt is required.

We Do Not Accept Returns For:

  • Products purchased during sales, promotional periods, or as part of a final sale.

  • Products showing signs of use, alteration, misuse, assembly, or installation (unless the item is defective upon arrival).

3. Procedure to Initiate a Return:

If your item meets the eligibility and condition criteria, please follow these steps:

  1. Immediate Notification: Send an email immediately to [support@ordaraat.com] with the subject line “Return Request – Order #[Your Order Number]”.

  2. Provide Evidence: Attach clear, high-resolution photographs or a short video demonstrating the damage, defect, or the incorrect item received.

  3. Await Confirmation: Do not send the item back. We will coordinate with the supplier and provide explicit written return instructions, which may include the designated return address or authorisation to dispose of the item.

4. Refunds and Processing

Once the supplier confirms that the returned item meets the policy requirements:

  • Refund Amount: The refund will cover the product’s purchase price, less the cost of return shipping and any non-refundable duties or taxes paid. The customer is solely responsible for all return shipping charges.

  • Refund Method and Timeline: Refunds are processed back to the original method of payment. The refund should reflect in your bank account within four (4) to fifteen (15) business days from the date the refund is initiated by our supplier.

General Shipping and Liability Policy

5. Delivery Timeframes and Logistics:

Stated delivery times are estimates and may be influenced by factors beyond our control, including customs clearance procedures, local courier network capacity, and government actions (e.g., strikes, regulatory delays).

Ordaraat store utilises multiple global suppliers and logistics partners. The courier and shipping method are determined by the supplier based on the origin and final destination within the GCC/MENA region. Ordaraat store itself does not operate a single, unified courier service. In the event of unforeseen logistics interruptions, the latest planned delivery date will be adjusted appropriately, and you will be notified of the revised timeframe.

Contact Information:

For assistance with shipping, returns, or policy clarification, please contact us: